Share Resources for Quality in Online Education

Do you have any research or resources to share with the group? Please place them here with correct citation so that others may locate and learn from your information.


2 Q resources for Online Education

These are two useful resources that I can offer up:

The Quality Matters Program/Organization -  
>>> Quality Matters (QM) is a nationally recognized, faculty-centered, peer review process designed to certify the quality of online courses and online components.


The Chico State Rubric for Online Learning -
 >>> This site is designed to answer the question being asked: What does a high quality online course look like? Use this site to learn more about the Rubric for Online Instruction, and view examples of exemplary courses that instructors have done in implementing the different components of the rubric.

Faculty Competency

One aspect of quality in online education is faculty competency. A resource that I have found to be helpful is Virgil Varvels, "Online Instructor Competencies" (

instructor competency

Thank you for sharing this tool. I have years of experience teaching online and am dismayed at the level of competency of faculty who claim to be online instructors. Unfortunately, we have to use adjunct faculty who approach their teaching responsibilities as a weekend part-time responsibility. I am hopeful we can integrate some of these competencies for preparing and evaluating faculty who teach in our program. I am online everyday ...often for hours at a time; however, there are colleagues who check on their students once or twice a week. The quality of their feedback to students is superficial. It makes me sad. Alwilda

Faculty Competency

I found this valuable, especially in that it carefully marked what would be exemplary performance vs. what would be competent performance.

Community of Inquiry Survey

Although the CoI model does not attach presences (social, cognitive, and teaching) to actors (eg. instructors) but rather assumes they are distributed across instructors, students, and course materials and tools -- it can be used to "measure" the development of the presences in a course and indirectly the instructor's facilitation of such development.

Student Services

Another important component of student success in an online course is student services. A good resource for this is "WCET LAAP Project Beyond the Administrative Core: Creating Web-based Student Services for Online Learners by Pat Shea and Sue Armitage." (

Assessing Online Facilitation

This is an excellent resource for assessing quality online facilitation. The website also includes an excellent facilitation activity record that helps instructors keep track of changes they may want to revise the next time they teach the class.

Note: I was first introduced to this at a conference session led by Joan Van Duzer in 2007. The project team generously shares their original documents and encourages you to customize them for your own purposes.

Assessing Online Facilitation

Thanks for that great resources. It reminded me of the Collison book, "Facilitating Online Learning: Effective Strategies for Moderators." I remember reading this book when it first came out in 2000, and it really opened my eyes.

Old fashioned communication

A crucial tool for me is email. Although most younger students now consider email to be antiquated, favoring Facebook or texting, as their preferred communication tool, I use email almost exclusively. I can add links, attach documents, and the emails themselves act as documentation of my conversations with my students. The way that I add immediacy to email is to make a point of answering student email as quickly as possible after I receive it. If I'm away from my desk, I check email on my smartphone or tablet. I answer student emails when I'm waiting at the dentist, I answer student email when I'm standing at the post office, I answer student emails when I'm watching a movie in the evening. I know that a lot of online faculty try to maintain a bit of separation from their students since online seems to equate in the students' minds as constant availability. I try to embrace that availability instead; this seems to give the impression that I'm present, I'm there. That sense of presence helps with retention and also helps quite a bit with procrastination. Using email in this way does require a lot of effort, but it's been quite successful for me overall, so it's worth the trouble. -- Lynne (Williams) Jones, S., & Jones, C. (2005). Professors online: The Internet's impact on college faculty. First Monday, 10(9). Retrieved from

QM as a community of practice

QM as a community of practice has enabled our school to eliminate the barriers of communication and encourage participation among so many different levels within the university that it has opened new doors and helped us as we focus with curriculum and course development. Our development of courses is scrutinized in depth and provides an appropriate means for shared language to facilitate university wide contributions to growth. QM is truly a mind opener but our development of QM as a community of practice has taken it beyond the learner concept of the course and learning to the embodiment of individuals throughout the university committed to a positive, effective learning experience. As we focus on sharing ideas, using QM as a strong resource is a great beginning. Investigating the role of communities of practice can also help to create commitment and engagement from skill sets we may not anticipate!


Please see the eCampusAlberta at as well as the other resources on this website. This is n online consortium of colleges and technical institutes in Alberta, Canada. Member institutions use the quality suite both as a guide to course development as well as a resource for evaluating quality in online courses.

Journal of Interactive Online Learning

From the National Center for Online Learning Research, the Journal of Interactive Online Learning ( is a valuable resources for those involved in online teaching and learning. Tables of contents for quarterly issues are available at

A use of resources

I used to add HTML figures to my online class to help show a sense of humor. I found a Godzilla 3-D figure breathing flames and all and I added a warning to the students that they were "in danger" of gigantic portions of learning in the course.


Humor and media are effective means to create interest and maintain a positive learning environment. Our requirement to post a media piece for the introduction of the course can be expanded in so many ways. Is there a resource that contains such items--humorous displays of media that we could incorporate? I am not as familiar with this area of development as I could be.

The Support Centre for Open

The Support Centre for Open Resources in Education is a HEFCE funded programme. Testking 70-642 It aims to engage with all Higher Education stakeholders in England to support them in realising the benefits,Testking 640-822 Open Educational Resources OER as well as stimulating Open Education Practice.It is a free resource providing workshops and seminars,a regularly updated website with case studies.

Blackboard Exemplary Course Program and Rubric

You all may be interested in the Blackboard Exemplary Course Program or ECP. Their rubric is free and anyone can take it and modify as long as they attribute the original work to Blackboard. The rubric is good for creating and evaluating online courses. You must however be a Blackboard user to submit your course for the program. Try the following link for more information: Blackboard has also just linked itself with Quality Matters too. Page

A good resource from an expert

Dr. Curtis Bonk at Indiana University has been held as an expert in the field of online instruction and his website contains helpful links to activities and information for enhancing an online course. The site is at: